Comments on: I realized I am “That Guy” http://bloggerillustrated.net/i-realized-i-am-that-guy/ Allyn Hane: Master Of My Own Domain Mon, 06 Sep 2010 22:22:47 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Why Conform? | Victor Franqui http://bloggerillustrated.net/i-realized-i-am-that-guy/comment-page-1/#comment-1878 Why Conform? | Victor Franqui Thu, 22 Oct 2009 04:47:19 +0000 http://bloggerillustrated.net/?p=211#comment-1878 [...] actually become an individual a free thinker, as my buddy Allyn would say when do you become “That Guy” or [...] [...] actually become an individual a free thinker, as my buddy Allyn would say when do you become “That Guy” or [...]

]]> By: Bookmarking Demon Private Coaching http://bloggerillustrated.net/i-realized-i-am-that-guy/comment-page-1/#comment-1130 Bookmarking Demon Private Coaching Sun, 23 Aug 2009 23:28:57 +0000 http://bloggerillustrated.net/?p=211#comment-1130 Allyn you don't know how badly I wished I was already video blogging because I was SO READY to jump in front of the the digital camera I don't have yet to post this story on the blog I have not created yet. Allyn you don’t know how badly I wished I was already video blogging because I was SO READY to jump in front of the the digital camera I don’t have yet to post this story on the blog I have not created yet.

]]> By: Allyn http://bloggerillustrated.net/i-realized-i-am-that-guy/comment-page-1/#comment-1125 Allyn Sun, 23 Aug 2009 14:08:09 +0000 http://bloggerillustrated.net/?p=211#comment-1125 Now THAT is a good story! Diane, you are quite the dramatic and detailed writer! love it! AL Now THAT is a good story! Diane, you are quite the dramatic and detailed writer! love it!
AL

]]> By: Bookmarking Demon Private Coaching http://bloggerillustrated.net/i-realized-i-am-that-guy/comment-page-1/#comment-1119 Bookmarking Demon Private Coaching Sun, 23 Aug 2009 06:05:25 +0000 http://bloggerillustrated.net/?p=211#comment-1119 THAT WOMAN had to raise her voice (slightly) at the grocery store tonight. I make a mean Pad Thai and always use fresh cilantro. Well, to put it not so nicely, all the cilantro at the store was half rotting - it should not even have been out on the aisle. But it was, and there was no produce person within miles to look for a fresh bunch or mark the crappy bunches down to a fair price. I put the least crappy bunch in a plastic bag, and headed for the check out. I asked the cashier to please authorize some kind of discount for the distressed cilantro. She called for Marston. Over comes Marston from Customer Service. He looks familiar. Hmmmm....memories of THAT WOMAN encounters come flooding back to me in a split second and I push them away, to return to the mission at hand. My goal is to get a fair price for the rotting cilantro. I ask for the markdown and Marston replies, "I am not the produce manager, I am from Customer Service, and I cannot mark any produce down, as it is not my department. The produce manager is the only one who can do that, and he has gone home for the day." And Marston smiled. My BULLSHIT detector sounded its silent alarm and THAT WOMAN's robot woke up and sprang into action. "This is YOUR store, isn't it?" I asked Marston. "Only the produce manager can change the prices of the produce. I cannot do it," came Marston's reply and he pasted his customer service smile to his face. The BULLSHIT detector sounded a second silent alarm, this one louder than the previous one. THAT WOMAN quickly formulated her response. "I hear your line and I see your smile. Your produce manager should not have left this store without removing or marking down this stinking, rotting cilantro. You are in charge of customer service! (THAT WOMAN's voice is a little louder now) IS THIS WHAT YOU CALL CUSTOMER SERVICE?" We are now at the 'heads are turning' portion of our encounter. Marston takes the cilantro and begins to walk away with the words, "Let me see what I can do." Within five minutes Marston returns from who-knows-where and politely creates a 50% discount for the cilantro on the register. I thank him and he returns to the safety of his customer service counter. All the way home in the car I replay the scene in my mind and smile. Justice is served. Another consumer has retained her rights to real customer service. THAT WOMAN had to raise her voice (slightly) at the grocery store tonight. I make a mean Pad Thai and always use fresh cilantro. Well, to put it not so nicely, all the cilantro at the store was half rotting – it should not even have been out on the aisle. But it was, and there was no produce person within miles to look for a fresh bunch or mark the crappy bunches down to a fair price. I put the least crappy bunch in a plastic bag, and headed for the check out. I asked the cashier to please authorize some kind of discount for the distressed cilantro. She called for Marston. Over comes Marston from Customer Service. He looks familiar. Hmmmm….memories of THAT WOMAN encounters come flooding back to me in a split second and I push them away, to return to the mission at hand. My goal is to get a fair price for the rotting cilantro. I ask for the markdown and Marston replies, “I am not the produce manager, I am from Customer Service, and I cannot mark any produce down, as it is not my department. The produce manager is the only one who can do that, and he has gone home for the day.” And Marston smiled. My BULLSHIT detector sounded its silent alarm and THAT WOMAN’s robot woke up and sprang into action. “This is YOUR store, isn’t it?” I asked Marston. “Only the produce manager can change the prices of the produce. I cannot do it,” came Marston’s reply and he pasted his customer service smile to his face. The BULLSHIT detector sounded a second silent alarm, this one louder than the previous one. THAT WOMAN quickly formulated her response. “I hear your line and I see your smile. Your produce manager should not have left this store without removing or marking down this stinking, rotting cilantro. You are in charge of customer service! (THAT WOMAN’s voice is a little louder now) IS THIS WHAT YOU CALL CUSTOMER SERVICE?” We are now at the ‘heads are turning’ portion of our encounter. Marston takes the cilantro and begins to walk away with the words, “Let me see what I can do.” Within five minutes Marston returns from who-knows-where and politely creates a 50% discount for the cilantro on the register. I thank him and he returns to the safety of his customer service counter. All the way home in the car I replay the scene in my mind and smile. Justice is served. Another consumer has retained her rights to real customer service.

]]> By: Ray http://bloggerillustrated.net/i-realized-i-am-that-guy/comment-page-1/#comment-1037 Ray Mon, 17 Aug 2009 23:20:07 +0000 http://bloggerillustrated.net/?p=211#comment-1037 You're right about the Magic Hat website. Ironic that you have to tell them you're over 21 so you can look at a website that appeals to 15-yr-olds. Thanks for another great vid. You’re right about the Magic Hat website. Ironic that you have to tell them you’re over 21 so you can look at a website that appeals to 15-yr-olds.

Thanks for another great vid.

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